Shipping Policy

Orders are processed Monday through Friday, excluding public holidays. Most orders leave our Brooklyn location within 1–2 business days of payment clearing. During launches or holiday peaks, allow up to 3 business days.

You will receive a tracking number by email as soon as your label is generated.

• USPS Priority Mail — 2–5 business days within the continental United States.
• UPS Ground — 3–6 business days, used for heavier multi-bottle orders.
• UPS 2nd Day Air — 2 business days, where selected at checkout.

Delivery estimates are provided by the carrier and begin the day the parcel is collected, not the day the order is placed.

• Flat rate $9.95 standard shipping on all domestic orders.
• Free standard shipping on domestic orders over $250.
• Expedited service is quoted live at checkout based on weight and destination.
• Brooklyn local pickup is always free.

Choose local pickup at checkout and we will contact you to arrange an appointment window. Pickups are by appointment only so that someone is always there to hand the bottle over in person and answer questions. See the contact page to book.

We ship to Canada, the United Kingdom and most of the EU on request. International orders travel via UPS Worldwide Expedited with full tracking, typically arriving in 5–12 business days.

Duties, taxes and customs fees are the responsibility of the recipient. Some carriers and destinations restrict alcohol-based fragrance shipments; if a restriction applies to your address we will contact you and refund the order in full.

Every shipment is insured. If a parcel arrives damaged, photograph the packaging and contents and email us within 48 hours of delivery and we will replace or refund it.