Return & Refund Policy

You have 14 days from the delivery date to request a return. Requests made after 14 days cannot be accepted.

• The bottle must be unopened, unused and still in its original cellophane or seal.
• Boxes, batch codes and any included packaging must be intact and unmarked.
• Bottles that have been sprayed, decanted or had their seal broken cannot be resold and are not eligible.

1. Email multiservicesonevision@gmail.com with your order number and the reason for the return.
2. We reply within one business day with an authorisation and return address.
3. Ship the bottle back with tracking, packed to survive transit.

Once your return arrives we inspect it within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Original shipping charges are refunded only when the return is due to our error.

• Our error — wrong item, damaged in transit, or a bottle that fails authentication: we cover return shipping in full and send a prepaid label.
• Change of mind: return shipping is paid by the customer and is not refunded.

• Tester bottles are sold as-is and are final sale.
• Discontinued and clearance items marked final sale cannot be returned.
• Samples, decants and gift cards are non-returnable.
• Items collected in person in Brooklyn are inspected together at handover.

Questions before you buy? Ask us on the contact page — we would rather help you choose correctly than process a return.